These general conditions govern the sale of products presented on the site: OFFER Our product offers are valid while stocks in mainland France, French overseas territories (971, 972, 973, 974), Corsica , Monaco and the Maghreb (Morocco, Algeria, Tunisia). For the rest of the world, please contact us directly. Any order implies acceptance of prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned above -Dessous. THE PRICES
Our prices are in Euros including all taxes and include the applicable taxes at the time of printing. If one or more taxes or contributions, including environmental were to be created or modified up as down, this change will be reflected in the sale price of items from our catalogs and sales documents. They are guaranteed subject to error estimate or print.
For sales to Switzerland, French overseas territories and countries outside the EU, prices will automatically excluding tax during the transition to the payment. All additional costs (customs, etc.) will be the customer's expense.
No article can not be sold at a loss.
Keep your invoice, it will be required in case of exchange or warranty claim.
Your invoice is sent in electronic format and is available in your account for the current year only.
The shop Ysmae draws the Client's attention to the fact that if online ordering on the website, the information entered incorrectly or incompletely (including destination address) are likely to cause errors in the execution of the order (including delivery) which may in no circumstances be charged to the store Ysmae .
Customer must verify accurately / the ordered product (s), quantity and place of dispatch of the order.
A command can always be canceled by the store Ysmae if:
- Non-payment by the Client within the period, the price of the order.
- unavailability / product (s) command (s) and / or unable to provide the / service (s) for which a control was passed.
- force majeure (including: unexpected delays in deliveries, non-availability to the usual supplier).
PAYMENT AND SECURITY
The payment of the full price is due immediately on the date of the order. Orders are carried out in euros.
To set the order, the buyer has several payment methods detailed below:
- Payment by credit card such as Visa, Carte Bleue, Mastercard.
- Bank transfer
a) BY CREDIT CARD :
Payment by credit card is:
Directly on our website through the secure server of the bank LCL, guaranteeing a secure online transaction.
The credit card is charged the total price of the order upon approval obtained from the store Ysmae issuing the Customer credit card.
Payment by credit card using the 3DS protection ensuring maximum security.
A verification code will be requested and when the transaction to complete your payment.
b) BY CHECK OR MONEY ORDER :
Suitte many check payment disputes, we do not accept this payment method.
For orders by bank transfer, after selecting your products you simply choose the payment method "Bank Transfer" during the order process.
Our bank details (IBAN / BIC) will appear then when validating the last control step. As part of the fight against Internet fraud, information relating to any order may be passed to any third party for verification.
To place an order on the website, the customer must proceed to create an account, either under control when choosing the payment method, either prior to clicking on the "Register" icon which appears on the homepage.
He then asked the customer to choose a username and password to confirm.
Here it is clear that these are confidential.
The customer will be responsible for the consequences of using their account, up disabling it.
Any attempt to substitute password or identifier is prohibited.
In addition, information will be requested from the customer to continue its registration (title, name, surname, year of birth, email address, postcode ...). It is committed to provide true and sincere information and inform our shop Ysmae of any changes to them.
Once it has provided the requested information, the customer clicks on "I have read the General Terms and Conditions of Use, above and agree to the" then, after reading the contents in box recalling in particular what the deals website, the client renews its acceptance by clicking "I have read the information in the box above and I accept them."
TERMS OF DELIVERY AND TIME OF DELIVERY IN FRANCE METROPOLITAN
The products are delivered to the shipping address you provided during the ordering process.
The ordered product is delivered by the postal system or by an independent carrier, depending on the product ordered and the exclusive initiative of our shop Ysmae at the address on the order form.
The time is indicated from our warehouses.
The choice of delivery method depends on the weight, volume and value of items.
If Damage NOTEDYou must make reservations characterized on the delivery. The words "subject to unpacking" is not a reserve and has characterized NO LEGAL VALUE. It is then essential that you describe accurately the state of the packaging and / or your product. (Eg breakage sounds, open parcel, damaged packaging, torn down ... on the corner at the bottom right, striped product, down, on the left ...). You should also confirm by mail recommended these reserves to the carrier at the latest within 48 working hours of receipt of the item and send a copy of this letter to: Ysmae Customer Service, 20 Canal Street Bat 20Q, 76380 Canteleu remembering well the references on the delivery note. To note :Checking the status of your product is considered to be made once the delivery was signed . Therefore, IN BREACH OF INDICATIONS above ANY CLAIM SHALL BE ADMISSIBLE. (Article L.133-3 of the Commercial Code).
If your product is really damaged, you must refuse the package and note a reserve on the delivery note (parcel refused because opened or damaged on delivery, precisely characterize the damage). You also need to confirm these by registered mail to the carrier at the latest within 48 working hours of receipt of the item and send a copy of this letter to: YsmaeCustomer Service, 20 Canal Street BAT 20Q, 76380 Canteleu, remembering well the references on the delivery note. Note: Checking the status of your product is considered to be made once the delivery was signed. Therefore, IN BREACH OF INDICATIONS Above ANY CLAIM SHALL BE ADMISSIBLE. (Article L.133-3 of the Commercial Code).
After receipt and acceptance of your package by us, depending on the nature of the product, available stocks and as you wish, we will offer you reship the product initially ordered or an exchange product with equivalent features.
RIGHT OF RETURN
any product altered or painted is not returned, exchanged or refunded.
Returns for withdrawal
Pursuant to Article L.121-21 of the Consumer Code, you have a period of fourteen days from the date of receipt of your order to return any item does not suit you not in its original packaging and in good condition, clean its marketing and request an exchange or refund, except for return postage. This reimbursement will be between 2 to 14 days.
WARNING: No withdrawal will be accepted if the returned product is unfit for marketing.
- The product must necessarily be returned in perfect condition in its original packaging, Unopened, unsealed, undamaged, unmarked ....
- The product must be accompanied by all its accessories.
Otherwise, the product will be returned at your expense.
To process your request, thank you to send your request for return mail, accompanied by the purchase invoice of the product. You will be refunded within 14 days maximum by credit card or bank transfer (depending on payment method you used) after receipt of the package by our return service.
Return costs for withdrawal
in case of withdrawal return costs remain the customer.
Pursuant to articles 1641 and following of the Civil Code, you also get the legal guarantee against hidden defects. Only products justifying a hidden defect found will be a return on this ground.
According to this article, the client declares that its product suffers from a latent defect must prove it. Thus, a product expertise must be requested by the client with an expert mandated that it certifies the latent defect.
If the expertise confirms that there is indeed a hidden defect, the authentic document must be sent to our customer service as soon as possible. A receipt, a return agreement number and the procedure to return your product will be provided by our customer service. Return costs of your product are your responsibility. The acceptance of your return will be after finding the hidden defect by us. Once your return accepted by our services, you traded your product.
The guarantees do not cover:
defects and their consequences related to improper use for the purpose for which the product is intended and defects and their consequences related to any external cause (cleaning with non-compatible solutions, not intended use, etc.).
Unless proved otherwise, the data recorded by our shop Ysmae constitute proof of all transactions between our shop Ysmae and customers. The transaction history between our shop Ysmae and the customer is available at any time on the Website in the "My Account", "CONTROL". SET Any Old material (target) must be returned within 30 days.
Any old material received after the 30 day period will not be refunded the deposit paid at time of order, it will be shipped back at your expense.
Any old material received in several parts or incomplete will not be reversed and therefore be reimbursed.
To process your request, thank you to remember your order number and your full contact details, as well as the purchase invoice of the product. A check of the amount of the deposit will be returned within 30 days of receipt of the parcel by our return service.
Any registered set directly on our point of withdrawal will be treated in the same timeframe mentioned above.
All products sold by our shop Ysmae 1 year warranty.
All modified parts (drilled, welded, etc.) will lose any warranty.
The guarantee applies to normal use, no warranty is given as a result of abnormal use or poor maintenance. Our guarantees are strictly limited in all fields and particularly in the context of Article 1641 of the Civil Code to the replacement of defective parts or products, the postage if returned, as well as mounting labor costs and removing the remaining customer and Ysmae may in no case be required to pay damages for any reason whatsoever. Ysmaeno warranty force majeure, neglect or lack of maintenance, of improper or incorrect installation use.
All warranty returns must be shipped by the customer to our customer service. The play will be appraised by the supplier that will support the exchange or repair it. We inform you that the exchange or repair can take 5 weeks after reception of the room. Shipping fees are the customer.
DISABLING CUSTOMER ACCOUNT
Our shop Ysmae reserves the right to disable by right, without notice or compensation, the customer's account in the following cases:
- non-payment by the customer of amounts due,
- acts contrary to the interests of our shop Ysmae .
The customer who wishes to deactivate his account will inform our Ysmae via a registered letter with acknowledgment of receipt addressed to Z-DISCOUNT SARL - 20 Canal Street BAT 20Q, 76380 Canteleu.
Our shop Ysmae agrees to deactivate the account within a maximum period of 48 hours from the receipt of this letter.
Services are normally accessible by the customer 24 24 hours, 7 days and 7 throughout the year.
Our shop Ysmaenevertheless reserves the right, without notice or compensation, to temporarily close access and will not be liable for damages of any nature resulting from this fact.
You acknowledge having read and accepted these Terms and Conditions before placing your order. The checkout process is acceptance of these Terms and Conditions. All photos and site content (description, reference, etc.) are protected by copyrights. They can in no way be copied or reproduced. Any use of the marks by the company Ysmae
in its invoices, business documents or paperboard is made only by way of reference necessary to qualify the product name. It can not lead to any confusion about the origin of the piece, according to the provisions of Article L713-6-b of the Code of intellectual property.
ARTICLE 1: PREAMBLE
- How are collected and processed their personal data. Should be considered as personal data all data is likely to identify a user. These include first and last name, age, postal address, email address, location of the user or IP address;
- What are users' rights concerning these data;
- Who is responsible for processing the collected and processed personal data;
- At that these data are transmitted;
- Eventually, the files related site policy "cookies".
ARTICLE 2: GENERAL PRINCIPLES OF GATHERING AND PROCESSING DATA Pursuant to Article 5 of Regulation 2016/679 European, collecting and processing site users' data on the following principles:
- Lawfulness, fairness and transparency: the data can not be collected and processed with the consent of the user data owner. Whenever the personal data will be collected, it will be indicated to the user that their data are collected, and why their data is collected;
- Minimizing the collection and processing of data: only the data necessary for the proper execution of the objectives of the site are collected;
- Reduced data retention time: the data is retained for a limited period, the user is informed. If the shelf life can be communicated to the user;
- Integrity and confidentiality of data collected and processed: the manager of data processing is committed to ensuring the integrity and confidentiality of data collected.
To be lawful, in accordance with the requirements of Article 6 of the European Regulation 2016/679, the collection and processing of personal data may only intervene if they meet at least one of the conditions below after listed:
- The user has expressly consented to treatment;
- The processing is necessary for the proper performance of a contract;
- The processing corresponds to a legal obligation;
- The treatment is due to a need arising to protect the vital interests of the data subject or another individual;
- The treatment can be explained by a need arising from performance of a task of public interest or that falls within the exercise of public authority;
- The processing and collection of personal data are needed for legitimate and private interests pursued by the controller or by a third party.
A. DATA COLLECTED AND PROCESSED AND FASHION COLLECTION The personal data collected on the website Ysmae.com are: Full name, postal address, email address, phone number This data is collected when the user performs one of the following on the site: Visit the website, registration and control Moreover, when paying at the site, it will be kept in the computer systems of the site editor a proof of the transaction involving the purchase order and the invoice. The controller will retain on site and computer systems in reasonable conditions of security of all data collected for a period of 2 months. The collection and processing of data meet the following objectives: Providing optimal use B. SUBMISSION OF DATA TO THIRD PARTIES The personal data collected by the Site are not passed on to any third parties, and are processed only by the site editor.
ARTICLE 3: PERSONAL DATA COLLECTED AND TREATED AS PART OF NAVIGATION ON THE SITE
C. ACCOMMODATION DATA The Ysmae.com site is hosted by: Z-DISCOUNT, with headquarters located at the following address: 14 Rue du Canal 76380 Canteleu, France The host can be contacted on the following telephone number: 0951603162 The data collected and processed by the site are exclusively hosted and processed in France.
ARTICLE 4: RESPONSIBLE FOR DATA PROCESSING AND CHIEF DATA PROTECTION
A. THE CONTROLLER DATA The controller of personal data is: Jean-Pierre, web administrator. He can be contacted as follows: Mail contact@Ysmae.com The controller data is responsible for determining the purposes and means put at the service of the processing of personal data.
B. OBLIGATIONS OF CHARGE OF DATA PROCESSING The controller is committed to protecting the personal data collected, not to pass them to third parties without the user being informed and respect the purposes for which these data were collected. The site has an SSL certificate to ensure that the information and transfer of data passing through the site are secure. An SSL ( "Secure Socket Layer" Certificate) is to secure the data exchanged between the user and the site. In addition, the head of the data processing undertakes to notify the user in case of correction or deletion of data, unless it entails for him formalities, disproportionate costs and procedures. If the integrity, confidentiality or security of users' personal data is compromised, the controller shall inform the user by any means. C. THE CHIEF DATA PROTECTION Furthermore, the user is informed that the following person has been appointed Delegate for Data Protection: Jean-Pierre, web administrator. The role of the Delegate for Data Protection and ensure the proper implementation of national and supranational provisions on the collection and processing of personal data. It is sometimes called DPO (for Data Protection Officer). The delegate to data protection can be reached as follows: Mail contact@Ysmae.com
ARTICLE 5: USER RIGHTS
According to regulations concerning the processing of personal data, the user has the rights listed below. In order that the head of the data processing done granted his request, the user is required to communicate to him his full name and his email address, and if relevant, account number or personal space or subscriber. The controller of the data is required to respond to the user within 30 (thirty) days.
A. PRESENTATION OF USER RIGHTS REGARDING DATA COLLECTION AND PROCESSING
at. Right of access, rectification and right to erasure The user may consult, update, modify, and delete data concerning, respecting the procedure set out below: The user must send an email to web administrator If it has, the user has the right to request removal of personal space by following these steps: The user should contact the administrator and make a request for deletion of data
b. Right to data portability The user has the right to request the portability of personal data held by the site to another site, in accordance with the procedure below: The user should contact the administrator and formulate it
vs. Right to limitation and opposition of the data processing The user has the right to request the limitation or oppose the processing of his data by the site without the site can not refuse, except to demonstrate the existence of legitimate and compelling reasons, can prevail over the interests and the rights and freedoms of the user. In order to apply the limitation of processing of their data or make an objection to processing their data, the user must follow the following procedure: The user should contact the administrator and formulate it
d. Right not to be a decision based solely on an automated process In accordance with Regulation 2016/679, the user has the right not to be subject to a decision based solely on an automated process if the decision produces legal effects concerning him or significantly affects of similarly.
e. Right to determine the fate of the data after death It is recalled that the user can organize what should become of her data collected and processed if it dies, pursuant to Law No. 2016-1321 of October 7, 2016.
f. Right to apply to the competent supervisory authority If the person responsible for data processing decides not to meet the demand of the user, and the user wishes to contest the decision, or if he thinks he's violated one of rights listed above, it is entitled to seize the CNIL (Commission Nationale Informatique et Libertés, https://www.cnil.fr) or any competent judge.
B. PERSONAL DATA OF MINORS Pursuant to Article 8 of European Regulation 2016/679 and the Data Protection Act, only minors aged 15 or over can consent to the processing of their personal data.
If the user is a child under 15, the consent of a legal representative will be required so that personal data can be collected and processed.
The site editor reserves the right to verify by any means that the user is over 15 years, or will have obtained the agreement of a legal representative before browsing the site.
ARTICLE 6: USE FILE "COOKIES"
The site may use techniques of "cookies." A "cookie" is a small file (less than 4 KB), stored by the website on the hard drive of the user, containing information relating to the user's browsing habits. These files enable it to process statistics and traffic information to facilitate navigation and improve the service for the comfort of the user. For the use of "cookies" that stores and analysis of personal data, the user's consent is necessarily required. This user's consent is considered valid for a period of 13 (thirteen) months. After this period, the site again request permission from the user to save files "cookies" on its hard drive.
at. Opposition to the user with the use of "cookies" by the site It is made known to the user that he may oppose the registration of these "cookies" by configuring their browser. For information, the user may find the following addresses the steps to follow to configure their browser to prevent the recording of "cookies":
- Chrome : https://support.google.com/accounts/answer/61416?hl=fr
- Firefox : https://support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences
- Safari : http://www.apple.com/legal/privacy/fr-ww/
- Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
- Opera : http://www.opera.com/help/tutorials/security/cookies/
If the user decides to disable the "cookie" files, it may continue browsing the site. However, any malfunction of the site caused by this manipulation could not be considered because of the site editor.